Shipping policy

Shipping Policy

Thank you for shopping with The Little Frog. We carefully prepare every order so your items arrive safely and beautifully presented.

Order Processing

Orders are generally processed within [X–X business days] after payment has been confirmed.

Customized, personalized, or made-to-order products may require additional preparation time. Where applicable, estimated production times will be stated on the product page.

Orders are not normally processed or dispatched on weekends or public holidays.

Shipping Rates

Shipping costs are calculated and displayed during checkout based on factors including:

  • destination
  • order value
  • package weight
  • selected shipping method

Any free-shipping promotions or thresholds will be clearly displayed where applicable.

Estimated Delivery Times

Estimated shipping times vary by destination and shipping method.

Typical estimates may be:

Domestic: [X–X business days]

International: [X–X business days]

These times are estimates only and begin after the order has been dispatched.

International Orders

International customers may be responsible for customs duties, import taxes, VAT, handling charges, or other fees imposed by their country.

These charges are not normally included in the product or shipping price unless specifically stated during checkout.

The Little Frog cannot control or predict customs charges.

Tracking

Where tracking is available, you will receive tracking information after your order has been dispatched.

Please allow some time for the courier's tracking system to update.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your shipping address, contact us as quickly as possible.

Once an order has been dispatched, we may not be able to change the delivery address.

Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer.

Delayed Shipments

Delivery delays may occasionally occur because of:

  • courier delays
  • customs processing
  • weather conditions
  • public holidays
  • high seasonal demand
  • circumstances outside our reasonable control

We will do our best to assist if your shipment is significantly delayed.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us with your order number.

For damaged parcels, photographs of the packaging and product may be required.

Contact

For shipping questions, contact:

Email: [EMAIL]